Before, during and after
Your questions, answered simply.
Find useful information about the stay, experiences and booking conditions.
Are stays already available to book?
This version lets you explore the concept and test the journey. Accommodation, availability, services and rates are not yet offered for sale. No bookings can be made.
Can I plan a stay with flexible dates?
Yes. The ‘Personalise this stay’ journey lets you choose dates or keep a flexible period. You can then explore the four worlds without any commitment.
Do the photographs show a property that is open?
The images in this prototype are conceptual representations. They illustrate the intended experience and do not attest to an available location, capacity or facility.
Will every lodge have a private hot tub?
The YRALYS Collection programme includes plans for private spa facilities and hot tubs. Each listing will specify the units concerned, the features and the conditions of use. Their distribution across all the lodges has not yet been presented; any services of the estate will be listed separately.
Is an added option booked?
No. In this prototype, adding an experience saves a preference in your selection. No time slot, price or service provider is confirmed.
What is the difference between included, at an extra charge and on request?
‘Included’ describes what is part of the rate. ‘At an extra charge’ indicates a separate price. ‘On request’ means that availability must be confirmed. A service can be both at an extra charge and on request.
Can a stay be fully personalised?
Yes. An occasion, your wishes, a preferred period or location can be a starting point. The tailor-made form lets you prepare a draft here, without sending it.
What will the cancellation conditions be?
The planned framework for direct stays of one to six nights includes free cancellation of accommodation up to seven days before arrival, followed by a progressive cancellation schedule. See the detailed page for deadlines and optional services.
Read the detailed conditionsWhen will I receive my refund?
The planned framework provides for amounts due to be refunded within seven calendar days, with no compulsory credit voucher. No real payment or refund is processed in the prototype.
Read the detailed conditionsHow will access details and arrival times be provided?
Information specific to the estate and lodge will be provided with the offer, then restated in the confirmation. No actual arrival times or reception location are yet announced here.
Can we bring children or a pet?
Capacity, sleeping arrangements and guest policies will be specific to each property. They must be checked in the stay listing before booking.